Hi, I am Olive. Working as backend support executive for the last 4 years. I provide technical support to printer users regarding their different queries, including setups. To resolve the issue you just open the link 123.HP.COM/SETUP 4520 and follow the instructions. But, if you cannot do so, you can call on me at any point in time I will fix all the issue in a single phone call. So, you can call me NOW!